Client Communication
Unified inbox for all your customer messages. Two-way SMS & email in one place.
Start Free TrialMessages Inbox
Re: Quote for split system install
Yes, Tuesday works for me!
Thanks for the quote!
All your conversations in one place
Stop switching between apps. CoolEdge's unified inbox brings together all your customer communications - emails, SMS, and system messages - into one streamlined view.
- Two-way SMS with your own dedicated business number
- Email replies captured automatically in CoolEdge
- Your own inbound email address for new enquiries
- Full conversation history for every customer
- Push notifications for new customer replies
Key Features
Everything you need to communicate professionally with your customers
Unified Inbox
All messages in one place. Plus your own inbound email address to receive enquiries directly.
Two-Way SMS
Get a dedicated Australian mobile number. Customers can reply to your texts directly.
Email Threading
Customer email replies are automatically captured and linked to the right job or quote.
Message Templates
Create reusable email and SMS templates with dynamic variables for faster communication.
Your own dedicated business number
Get a dedicated Australian mobile number for your business. When you send SMS to customers, they can reply directly and their responses appear in your CoolEdge inbox.
Send from your number
All outbound SMS come from your dedicated business number
Receive replies
Customer responses are captured and linked to their profile
Get notified
Push notifications and email alerts for new messages
Compliance handled
Automatic STOP/opt-out handling included
Note: Two-way SMS with a dedicated number is available on Growth and Scale plans.
Sarah Mitchell
0412 345 678
Hi Sarah, just confirming your install for Tuesday 9am. Reply YES to confirm or call us to reschedule.
10:32 AM
YES, Tuesday works for me! See you then 👍
10:45 AM
Simple SMS Pricing
SMS credits included with every paid plan. No surprises.
Starter
50
SMS credits/month
Outbound SMS
Growth
300
SMS credits/month
+ Dedicated 2-way number
Scale
600
SMS credits/month
+ Dedicated 2-way number
Need more? Additional credits just 10c each.
1 credit = up to 153 characters. Longer messages may use additional credits.
How It Works
Get up and running with client communication in minutes
Enable Unified Inbox
Turn on the unified inbox in Settings → Email Settings. Email replies start flowing in automatically.
Register Your Number
Complete business verification in SMS Settings (required by AU regulations). Takes 1-2 business days.
Send Messages
Send SMS and emails from your unified messages inbox. Use templates for common messages.
Manage Replies
Customer replies appear in your Messages inbox. View full conversation history and respond instantly.
Related Features
Client communication works seamlessly with other CoolEdge features
Ready to streamline your A/C business?
Try free for 14 days. Create professional quotes and manage jobs in minutes. No credit card required.