Privacy Policy

1. Introduction

Cooledge ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cooledge service ("Service").

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) in relation to the collection, use, disclosure, and handling of personal information.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register with the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
• Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
• Business Information. If you represent a business, we collect your business name, ABN, and other business-related information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information.

3. How We Use Your Information

We use personal information collected via our Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you, such as changes to our terms, conditions, and policies.
• To enforce our terms, conditions and policies.
• To respond to legal requests and prevent harm.
• For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, marketing, and your experience.

4. Disclosure of Your Information

We may share information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
• With Third Party Service Providers. We may share your information with third party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• With Your Consent. We may disclose your personal information for any purpose with your consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Under the Privacy Act, you have the right to:

• Request access to your personal information
• Request correction of your personal information if it is inaccurate, out of date, incomplete, irrelevant, or misleading
• Request deletion of your personal information (subject to certain exceptions)
• Object to processing of your personal information
• Request restriction of processing of your personal information
• Request transfer of your personal information
• Withdraw your consent

To exercise your rights, please contact us using the contact information provided below.

8. International Data Transfers

Our servers are located in Australia. If you are accessing our Service from outside Australia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in Australia and other countries.

If you are a resident in the European Economic Area, United Kingdom, or Switzerland, then these countries may not have data protection or other laws as comprehensive as those in your country. We will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

9. Third-Party Websites

Our Service may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18 ("Child" or "Children"). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• By email: hello@cooledge.com.au
• By visiting this page on our website: Contact Page