Cut no-shows with automated booking reminders
SMS or email reminders before every scheduled visit. Filter by staff, category, or visit type. Set quiet hours so customers aren't woken up at 7am.
Reminders that fire automatically. Configurable per rule.
Every no-show costs you a day's revenue. Booking Reminders fix that without anyone lifting a finger. Set up rules in Settings → Automations, and Cooledge handles the rest. Multiple intervals per rule, multiple rules per business, fine-grained filters so you only remind the customers who actually need reminding.
- SMS, email, or both per rule
- Multiple reminder intervals (1 hour before, 1 day before, both)
- Filter by staff, job category, or visit type
- Quiet hours so SMS never wakes anyone up
Booking Reminders
SMS Quiet Hours
Booking Reminder Rules
Multi-channel: SMS, email, or both
Customers prefer different channels. Some read every SMS, some live in their inbox. Pick one per rule, or fire both for the same booking. Each channel uses its own template so you can keep the SMS punchy and the email more detailed.
- SMS via your sender ID
- Email from your business address
- Separate templates per channel
- Both fire from the same rule
ABC Plumbing
Text Message
Now
ABC Plumbing
hello@abcplumbing.com.au
Reminder: Work Order with ABC Plumbing tomorrow at 9:00 AM
Hi Sarah,
Just a reminder that ABC Plumbing has a Work Order scheduled tomorrow at 9:00 AM at your address.
If anything changes, hit reply or give us a call.
— Mike, ABC Plumbing
One rule. Both channels. Separate templates per channel.
New Reminder Rule
Smart filters: staff, category, visit type
Not every job needs the same reminder. Service jobs and quote visits have different rhythms. Filter rules by staff (only Steve's installs get the heads-up), by job category (only Service jobs), or by visit type (Quote Visits vs Work Orders). Layer filters to scope precisely.
- Filter by staff member
- Filter by job category
- Filter by visit type (Quote Visit / Work Order)
- Combine filters per rule
Quiet hours protection
Nothing alienates a customer like a 6am SMS reminder. Set your quiet window once (default 9pm to 8am) and Cooledge automatically shifts SMS reminders earlier so nothing goes out during sleep hours. Email is unaffected since it doesn't ping phones.
- Per-business quiet window
- Automatic SMS shift to safe hours
- Email is never quiet-hours-shifted
- Configurable per business
Enable quiet hours
SMS will respect this window
SMS reminders during quiet hours will shift to the last awake slot.
Templates
Allow resend on edit
Re-send the reminder when the booking is rescheduled
Per-rule custom templates
The same wording doesn't fit every customer relationship. Use the system default templates for most rules, then create custom templates for specific scenarios (e.g. a chattier tone for repeat customers, a more formal tone for commercial clients). Choose the template per channel per rule.
- System defaults out of the box
- Custom templates per rule
- Separate templates for SMS and email
- Edit anytime in Settings → Templates
Powerful Features Under the Hood
Everything you need to keep customers in the loop and your calendar full
No-show reduction
Reminders fire at exactly the right time before each visit. Customers show up because they didn’t forget. You bill what you scheduled.
- Configurable interval before booking
- Multiple intervals per rule
- Immediate re-queue when bookings reschedule
Multi-channel delivery
SMS for instant attention, email for details. Pick the channel that fits your customer base.
- SMS via your sender ID
- Email from your business address
- Both channels per rule supported
- Separate templates per channel
Quiet hours, automatically
Set your quiet window once. Cooledge shifts SMS reminders earlier so nothing fires while customers are sleeping.
- Per-business quiet window
- Automatic shift earlier
- Email never shifted
- Past-due reminders skipped instead of sent late
Custom templates per rule
Use the defaults out of the box. Override per rule when a different tone fits — chatty for repeat customers, formal for commercial.
- System defaults always work
- Custom template per channel per rule
- Edit any template
- Validation prevents broken sends
Pair it with On The Way SMS
Reminders bring customers to the visit. On The Way SMS lets your team send a one-tap heads-up from the mobile app when they're heading over — so customers know exactly when to expect you.
Ready to streamline your business?
Try free for 14 days. Create professional quotes and manage jobs in minutes. No credit card required.